Last updated: March 2025
This Privacy Policy sets out how ChemLab International (“ChemLab International”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information through our website and during business communications.
By accessing or using this website, you acknowledge and accept the practices described in this Privacy Policy.
1. Who We Are
ChemLab International is a manufacturer’s representative and sourcing partner for global industrial and scientific equipment manufacturers. We help organizations in Pakistan source high-quality process systems, laboratory products, and technical solutions from our international partners.
Our activities include:
- Representing global manufacturers in Pakistan
- Facilitating communication between customers and manufacturers
- Sourcing products based on customer requirements
- Providing technical guidance, quotations, and documentation
We do not manufacture products ourselves; all items originate from their respective global manufacturers.
2. Information We Collect
We collect information necessary to:
- Respond to inquiries
- Provide quotations
- Communicate with customers
- Facilitate sourcing from international partners
- Maintain business records
We collect information in the following ways:
a. Information You Provide Voluntarily
When you contact us through forms, email, phone, or in person:
- Full name
- Company name and designation
- Email address
- Phone number
- Technical specifications or sourcing requirements
- Documents you send voluntarily (e.g., RFQs, datasheets, tenders)
b. Automatically Collected Information
When you browse our website:
- IP address
- Browser and device information
- Pages viewed, session duration, referring URLs
- Basic geolocation (city/country level)
This data helps improve website performance and security.
c. Cookies and Tracking Technologies
We may use cookies, analytics tools, and security tools (including Google reCAPTCHA) to:
- Protect the website from spam/bots
- Improve user experience
- Analyze website performance
You may disable cookies through your browser, but some features may not function correctly.
3. How We Use Your Information
We use collected data for the following legitimate business purposes:
- Responding to inquiries and quotation requests
- Communicating with you about products, services, and requirements
- Coordinating with global manufacturing partners on your behalf
- Sending technical information, proposals, or compliance documents
- Maintaining internal records and order history
- Preventing fraud, spam, and unauthorized access
- Improving our website and customer communication
We do not sell your information to any third party.
4. Sharing and Disclosure of Information
We may share your information in the following cases:
a. With Our Global Manufacturing Partners
To obtain quotations, product information, certification documents, technical details, or lead times, we may share:
- Your name
- Company details
- Technical requirements
- Project specifications
This is necessary for sourcing products you request.
b. With Service Providers
Trusted service providers may receive limited information to perform tasks such as:
- Website hosting
- Email delivery
- Cybersecurity
- Data storage
All providers are bound by confidentiality obligations.
c. Legal or Regulatory Requirements
We may disclose information when required to:
- Comply with applicable laws
- Respond to lawful requests from authorities
- Protect our rights, customers, or partners
5. International Data Transfers
Because we work with global manufacturers located in Europe, the UK, and other regions, your information may be transferred outside Pakistan for the purpose of obtaining quotations or technical feedback.
We take reasonable measures to ensure partners handle your information securely and lawfully.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, while we aim to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information for as long as necessary to:
- Respond to ongoing inquiries
- Maintain business and compliance records
- Fulfill contractual and legal obligations
Once information is no longer required, we securely delete or anonymize it.
8. Your Rights
Depending on applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of personal information (unless legally required to retain it)
- Restriction of certain processing activities
- Withdrawal of previously given consent
Requests should be sent to: chemlabinternational@gmail.com
9. Third-Party Links
Our website may contain links to external sites such as manufacturers, partners, or certifications.
We are not responsible for the privacy practices of external websites.
10. Use of Google reCAPTCHA & Security Tools
We use Google reCAPTCHA and similar security tools to protect our forms against spam and automated attacks.
These tools may collect:
- IP address
- Browser information
- Interaction patterns
They operate under Google’s Privacy Policy and Terms of Service.
11. Liability for Third-Party Products
ChemLab International acts solely as a representative and sourcing facilitator for global manufacturers.
Accordingly:
- All warranties, technical accuracy, certifications, and product performance standards are the responsibility of the original manufacturer.
- We are not liable for product defects, delays, or manufacturer-side issues beyond our control.
- Customers must verify technical specifications directly with us before placing orders.
This clause protects your company legally.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in operations or legal requirements.
The updated version will always be posted on this page with a revised date.
13. Contact Information
For questions or concerns regarding this Privacy Policy, contact us at:
ChemLab International
Karachi, Pakistan
Email: chemlabinternational@gmail.com
Phone: +92 300 8925456